Entries tagged client

Good Service, Part III

Good Service has both a subjective, experiential dimension that includes being responsive, honest, and intelligent, and an objective dimension that includes being on time, on budget, and having a full-featured delivery, as promised. This article series is about the less-easily measurable, experiential dimension of Good Service. Part III discusses shared understanding, collaboration, creativity, and the importance of defining a successful result.

Continue reading...

Good Service, Part II

The customer will understandably nervous about hiring you. This may be their first engagement with you, and they don’t know how to do what you do. You have to show them genuine confidence that you know this, and will get the job done right. Confidence is an important aspect of Good Service. Part II of this series on the experiential aspect of Good Service talks about confidence, flexibility, And diversification of your skills.

Continue reading...

Good Service, Part I

Good Service has both a subjective, experiential dimension that includes being responsive, honest, and intelligent, and an objective dimension that includes being on time, on budget, and having a full-featured delivery, as promised. This article series is about the less-easily measurable, experiential dimension of Good Service. In it, I describe my view of the Top 10 ways to improve the experience of your delivery as a service organization.

Continue reading...

The crew behind ASOT

We're a team of interactive, software, and business intelligence experts skilled in the design, construction, and management of online enterprise systems.

Visit The Jonah Group site

Get in touch with us