Entries tagged client concerns

Why Outsourcing Yields Successful Projects

Twenty-four years at this game gives you some perspective, as you gaze through your graduated lenses. I started out in a team-based, custom-software-development consulting company. And for the past eight years, I’ve been happily working at another — Jonah Group. In between, I worked for product companies, financial institutions, and …

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Mistakes in Platform Selection

Emotion is a Poor Substitute for Facts In the old days of MS-DOS, as you might recall, every computer included a quaint little programming environment called GW-BASIC. What you may not recall is that you could write object oriented programs using GW-BASIC. Don’t believe me? It’s true! All you need …

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Good Service, Part III

Good Service has both a subjective, experiential dimension that includes being responsive, honest, and intelligent, and an objective dimension that includes being on time, on budget, and having a full-featured delivery, as promised. This article series is about the less-easily measurable, experiential dimension of Good Service. Part III discusses shared understanding, collaboration, creativity, and the importance of defining a successful result.

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Good Service, Part II

The customer will understandably nervous about hiring you. This may be their first engagement with you, and they don’t know how to do what you do. You have to show them genuine confidence that you know this, and will get the job done right. Confidence is an important aspect of Good Service. Part II of this series on the experiential aspect of Good Service talks about confidence, flexibility, And diversification of your skills.

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Good Service, Part I

Good Service has both a subjective, experiential dimension that includes being responsive, honest, and intelligent, and an objective dimension that includes being on time, on budget, and having a full-featured delivery, as promised. This article series is about the less-easily measurable, experiential dimension of Good Service. In it, I describe my view of the Top 10 ways to improve the experience of your delivery as a service organization.

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